Healthcare Virtual Assistant (US - Remote)

About the Job

Supporting Patients. Empowering Healthcare. Making a Difference.

Your Purpose

We’re looking for a reliable, compassionate, and highly organised Healthcare Virtual Assistant to provide essential administrative and patient support to a healthcare practice. In this role, you’ll help ensure the smooth day-to-day running of the practice by managing patient communications, coordinating appointments, maintaining accurate documentation, and delivering professional virtual reception support. If you have experience in healthcare administration and are passionate about helping patients while keeping operations organised and efficient, then this is for you!

Your Responsibilities

You’ll respond to patient enquiries via email, phone, and other communication channels, manage patient records, forms, documentation, and correspondence, and assist with appointment scheduling, confirmations, and follow-ups. You’ll handle general medical administrative tasks and data capturing, communicate professionally and empathetically with patients, and liaise with healthcare professionals and other relevant parties as required. You’ll also help coordinate referrals, authorisations, reports, and other healthcare-related documentation, while ensuring patient information remains accurate, secure, and confidential. In addition, you’ll provide general virtual administrative and reception support to help the practice operate smoothly.

What’s Required

You should have previous experience in healthcare administration, medical reception, or a similar role, with experience communicating directly with patients. Strong written and verbal communication skills, excellent attention to detail, and outstanding organisational abilities are essential. You must be comfortable handling confidential and sensitive information, have strong computer skills, and be able to learn new systems quickly. We’re looking for someone who is professional, compassionate, patient-focused, and capable of working independently in a remote environment. Experience using medical practice management systems, electronic medical records (EMRs), or other healthcare-related software will be an advantage.

Where you will be working

This is a full-time remote position supporting a healthcare practice serving patients in the US. You can work remotely from your preferred location, provided you have a reliable internet connection, a suitable home-working environment, and the ability to maintain professional communication throughout your shift. Comfortable working US hours and remotely, allowing you to support the practice during its designated operating hours.

What you will receive

You’ll have the opportunity to contribute to the smooth running of a healthcare practice while helping patients receive professional, compassionate, and efficient administrative support. This role offers valuable experience in healthcare operations, patient communication, and medical administration, with the opportunity to develop your skills in a remote working environment.

Ready to make a difference in healthcare?

If you’re organised, patient-focused, and experienced in medical administration, apply today! Send your CV to talia@goflowbpo.com