Head: Performance, Data & Transformation

Job Summary

• The Head: Performance, Data & Transformation is responsible for establishing and leading the performance, analytics, data, digital, governance and transformation capability for Corporate Real Estate Services CRES.
• The role acts as the strategic enabler of the CRES operating model by providing a single source of truth for portfolio performance, data governance, business intelligence, strategy execution, digital transformation, process optimisation and organisational change.
• The role enables executive decision-making through integrated reporting, advanced analytics and insights while driving the successful implementation of strategic initiatives, operating model changes and continuous improvement across the end-to-end real estate value chain.
• The role ensures that CRES remains data-driven, digitally enabled, operationally efficient and aligned with enterprise strategy, regulatory expectations and business priorities.

Job Description

Key Outputs and Deliverables

CRES Enterprise Performance Framework

• Executive performance scorecards
• Strategic KPI framework
• Portfolio performance dashboards
• Monthly and quarterly business reviews
• Benefits realisation reporting

Enterprise Data & Analytics

• CRES data strategy
• Enterprise real estate information model
• Data governance framework
• Portfolio analytics and insights
• Data quality standards and controls

Digital & Technology Enablement

• CRES Digital Strategy
• Technology roadmaps
• Digital transformation initiatives
• Automation and workflow optimisation
• Smart building and workplace analytics solutions

Transformation Portfolio

• Strategic transformation roadmap
• Change programmes
• Operating model implementation
• Process optimisation initiatives
• Continuous improvement framework

Governance & Business Management

• Governance forums and reporting
• Executive committee packs
• Business planning processes
• Risk and control reporting
• Regulatory information management

Key Accountabilities

Enterprise Performance Management

• Develop and maintain the CRES performance management framework.
• Define key performance indicators across all CRES portfolios.
• Establish performance reporting standards and methodologies.
• Provide executive insights into portfolio performance, cost efficiency, risk exposure and service outcomes.
• Lead integrated performance reviews and management reporting processes.
• Monitor strategic plan execution and benefits realisation.

Accountable for

• Enterprise performance scorecards
• KPI governance
• Benefits tracking
• Executive reporting

Data Strategy, Governance and Information Management

• Establish the enterprise real estate data strategy.
• Design and govern the CRES information architecture.
• Ensure high-quality, trusted and sustainable data across the portfolio.
• Define data ownership, stewardship and accountability.
• Implement data governance standards and controls.
• Maintain a single source of truth for real estate information.

Accountable for

• Data governance
• Data quality
• Data architecture
• Master data management
• Reporting standards

Business Intelligence and Analytics

• Lead the development of advanced analytics capabilities.
• Deliver portfolio insights and predictive analysis.
• Provide analytical support for investment and portfolio decisions.
• Develop dashboards and self-service reporting platforms.

Generate strategic insights relating to

• Portfolio optimisation
• Occupancy utilisation
• Workplace performance
• Capital project delivery
• Supplier performance
• Facilities performance
• Property operating costs

Accountable for

• Business intelligence
• Predictive analytics
• Executive insights
• Enterprise reporting

Digital Enablement and Transformation

• Develop and implement the CRES digital roadmap.
• Drive adoption of digital technologies and automation.
• Partner with Group Technology to improve system integration and digital capabilities.
• Lead technology-enabled business transformation programmes.
• Evaluate emerging property technology PropTech solutions.
• Drive innovation across the real estate value chain.

Accountable for

• Digital strategy
• Automation
• Innovation
• Technology enablement
• Continuous improvement

Transformation and Change Leadership

• Lead the CRES transformation portfolio.
• Translate strategic objectives into executable programmes.
• Drive operating model implementation.
• Establish programme governance and transformation controls.
• Lead organisational change management activities.
• Ensure sustainable adoption of new processes and ways of working.

Accountable for

• Transformation delivery
• Change management
• Programme governance
• Benefits realisation

Governance, Strategy Execution and Business Management

• Coordinate Annual Business Planning and Strategy processes.
• Support executive governance forums and leadership teams.
• Consolidate enterprise reporting and decision support materials.
• Drive governance maturity across CRES.
• Coordinate regulatory and audit information requests.
• Ensure alignment of initiatives across the six CRES portfolios.

Accountable for

• Governance coordination
• Strategic planning
• Executive support
• Decision support
• Management information

Leadership Responsibilities

• Lead and develop a high-performing team.
• Establish capability frameworks for performance, analytics and transformation resources.
• Create a culture of data-driven decision making.
• Promote innovation and continuous improvement.
• Develop succession pipelines and talent strategies.
• Drive collaboration across all CRES portfolios and regional teams.

Stakeholder Management

Internal

• Group Head: CRES
• CFO
• COO
• Risk and Compliance
• Technology & Data
• Procurement
• Human Capital
• Business Unit Executives
• Regional and Country Leadership

External

• Technology vendors
• Data providers
• Property technology partners
• Consulting partners
• Real estate service providers

Minimum Requirements

Qualifications

Essential

• Bachelor's Degree in Business, Engineering, Real Estate, Data Analytics, Information Systems, Finance or related discipline

Preferred

• Postgraduate Degree MBA, MCom, MSc or equivalent
• Change Management certification
• Project Management certification
• Data Analytics qualification

Experience

• 10-15 years' experience in strategy, performance management, transformation, analytics or business operations.
• Experience leading enterprise transformation programmes.
• Experience in data, business intelligence and reporting environments.
• Experience within Corporate Real Estate, Financial Services, Infrastructure or Operations functions.
• Experience leading multi-disciplinary teams.
• Experience operating in a complex, matrix and geographically dispersed environment.

Technical Skills

• Corporate Real Estate Analytics
• Performance Management Frameworks
• Data Governance
• Data Visualisation and BI
• Strategic Planning
• Transformation Management
• Change Management
• Programme Delivery
• Digital Transformation
• Portfolio Performance Management
• Financial Analysis
• Process Excellence and Lean Methodologies

Competencies

Leadership

• Strategic Thinking
• Enterprise Leadership
• Commercial Acumen
• Executive Influence
• Decision Making

Execution

• Results Orientation
• Planning and Organising
• Governance Excellence
• Continuous Improvement
• Problem Solving

Interpersonal

• Stakeholder Management
• Communication
• Collaboration
• Negotiation
• Change Leadership

Education

• Bachelor's Degree: Business, Commerce and Management Studies

End Date: October 6, 2026