Head: Organisational Transformation

Key Performance Areas

Transformation Project Management

• Oversee the development, management and adherence to an integrated programme plan.
• Provide direction to the Programme Management and project teams to enable timely delivery against agreed milestones.
• Design and manage programme governance to achieve coherent decision-making, effective management of programme risks and integration of transformation initiatives into business as usual.
• Identify and recommend re-alignment of programme plan, where appropriate, to assure delivery of stated benefits.
• Facilitate the development and implementation of the business transition plan to achieve future state stability, whilst minimising risk to current operations and commercial objectives.

Change Management

• Lead and direct the implementation of change management strategies and plans to maximise adoption during implementation of organisational transformational and transactional project initiatives.
• Provide strategic direction on the change management processes.
• Lead and direct the coordination with other departments to engage them in the change management and change delivery process.
• Lead and direct enterprise's change management efforts are and assure that they are in compliance with standard documentation.
• Identify and manage risks connected to the change management process.

Business Analysis and Reporting

• Lead and direct the business and process analysis area.
• Lead the development and implementation of data analysis, data collection systems and other strategies that optimize statistical efficiency and quality.
• Provide guidance in the effort to improve and enhance RAF processes and systems.
• Ensure that adequate research and analysis is conducted in order to come up with business solutions.

Research, Innovation and Continuous Improvement

• Lead and direct the establishment and management of the research, innovation and continuous improvement function.
• Ensure the interpretation of RAF organisational strategy by determining innovative solutions supporting the strategy implementation.
• Promote new thinking, creative solutions and ways of working to address issues and mitigate risks.
• Lead and direct how to bridge the gap between market innovation, claims process trends and demands, and the opportunities RAF can leverage that will enable the RAF to be more proactive and effective.

Strategy Development and Operational Planning

• Lead the Implementation of the Organisational Transformation business strategy and plan that ensure alignment with short-term and long-term objectives.
• Lead the implementation and annual review of the overall Strategic Plan for the Organisational Transformation department.
• Oversee and implement specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Executive.

Policy Review and Implementation

• Provide direction on the development and implementation of policy, procedures and processes.
• Work with appropriate structures to ensure effective execution of policy and practices.

Stakeholder Management

• Facilitate communication with all levels of stakeholder contact.
• Ensure adequate representation of the Fund in relevant external activities and events.
• Maintain proactive and progressive relationships with key stakeholders incl. organised labour and attorneys etc.

Financial Management

• Develop and implement RAF operational Organisational Transformation budget.
• Ensure that the periodic financial and strategic goals of RAF as well as the performance expectations of the various teams within are achieved.
• Report and review Organisational Transformation financial and non-financial goals.
• Manage, monitor and control the department expenses budget.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Oversee the implementation of human capital processes and procedures to control/ regulate workplace conflict and/ or institute corrective measures and consultation processes to address deviations from standards.

Reporting

• Report quarterly on progress with implementation of operational plans.
• Lead the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

Qualifications and Experience

• Bachelor's Degree in Management science/ Business administration/ Commerce.
• Post graduate qualification in Management science/ Business administration or Commerce.
• Qualification in Human Resources will be an added advantage.
• Post graduate qualification in Business Management will be an added advantage.
• At least 10 - 12 years' relevant experience of which 5 years must have been at a senior management level.
• Significant and proven experience leading multi-function, multi-locational transformation programmes, with high complexity.
• Strategic consulting skills coupled with significant experience developing and implementing transformational business strategies.

Technical and behavioral competencies required

• Strategic capability.
• Results orientation.
• Business and Financial Acumen.
• Compliance and Governance.
• Leadership Agility.
• Change Management.
• Conflict management.
• Critical and Innovative Thinking.
• People management.
• Policy Conceptualization and formulation.
• Risk management.
• Reporting.
• Experience leading multi-function, multi-locational transformation programs, with high complexity.
• Strategic planning.
• Data analysis.
• Customer orientation.
• Corporate Governance Procedures.
• MVA legislation knowledge advantageous.
• PFMA knowledge.
• King IV Report.
• Protocol on good corporate governance in SOE's.
• Business Process.

Job Posting End Date: 8 Sep 2026