Head of Student Enrolments
Profile Personnel · Eastern Cape
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- Our client is seeking an experienced and commercially driven Head of Student Enrolments to lead and optimise a large-scale enrolments function.
- The successful candidate will be responsible for driving growth, sales performance, operational efficiency, quality and conversion, while using data, technology and strong people leadership to achieve departmental objectives.
Key Responsibilities
- Lead the overall performance and strategic direction of the Student Enrolments function.
- Drive enrolment targets, conversion rates, productivity and lead utilisation.
- Analyse performance data, dashboards and reporting to identify trends and improvement opportunities.
- Lead, coach and develop Managers, Team Leaders and enrolment teams to achieve targets.
- Optimise processes and implement scalable, efficient operational practices.
- Oversee the effective use of CRM, telephony, BI, automation, AI and related technologies.
- Identify root causes of performance issues and implement effective corrective actions.
- Prepare and present performance reports, insights and recommendations to senior management.
- Drive adoption of new systems, processes and technologies across the function.
- Contribute to product positioning and identifying market opportunities.
Minimum Requirements
- Minimum 5 years' managerial experience in a data-driven environment.
- Proven experience in a high-pressure, target-driven environment.
- Strong track record of managing, motivating and developing large teams.
- Strong understanding of sales strategies, KPIs and performance management.
- Demonstrated ability to use data and reporting to identify performance issues and drive corrective action.
- Strong analytical, problem-solving and decision-making skills.
- Experience in process optimisation, operational improvement or technology adoption would be advantageous.
- Experience with CRM, telephony, BI, automation or related operational technology would be advantageous.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Comfortable working with dashboards, performance reports and digital technologies.
- Understanding of automation, AI and workflow technologies within a sales/contact-centre environment would be advantageous.
Skills & Attributes
- Strong commercial and sales leadership ability.
- Excellent analytical and data interpretation skills.
- Exceptional people management and coaching capabilities.
- Highly organised with strong attention to detail.
- Results-driven and comfortable working under pressure.
- Strong communication and presentation skills.
- Innovative, solutions-focused and able to challenge existing practices.
- Ability to inspire teams and drive a high-performance culture.