Head of Service | BC Service Manager

Technical Sales

The specification describes a pre-sales engineering position responsible for quotations, machine design, technical specifications, project schedules, presentations and plant concepts. It requires experience in technical sales within mechanical and plant engineering, preferably in food and beverage industries, together with SAP, MS Office and international travel.

Again, I would add the client's clarification prominently

Essential Requirement

Candidates must have direct experience selling or supporting packaging machinery, liquid filling equipment and hard packaging solutions. Experience limited to production processes or general manufacturing without packaging machinery exposure is not suitable.

Key Responsibilities

Strategic Leadership

• Develop and execute the Southern African Aftersales strategy aligned with global business objectives.
• Identify opportunities to grow service revenue, aftermarket sales and profitability.
• Develop business plans, budgets, forecasts and strategic initiatives.
• Present business performance and strategic recommendations to local and international leadership.
• Drive continuous improvement initiatives across all service functions.

Commercial Leadership

• Assume full accountability for the regional Aftersales Profit & Loss.
• Drive revenue growth across service contracts, spare parts, conversions, upgrades and technical services.
• Develop pricing strategies and commercial agreements.
• Support new equipment sales through technical expertise and market intelligence.
• Identify new business opportunities within existing customer accounts.
• Ensure long-term profitability through effective commercial management.

Customer Relationship Management

• Build and maintain executive-level customer relationships.
• Act as the escalation point for major customer issues.
• Improve customer satisfaction and customer retention.
• Lead Service Level Agreement (SLA) development and implementation.
• Ensure world-class customer service across the entire equipment lifecycle.
• Strengthen strategic partnerships with key customers throughout Southern Africa.

Service Operations

Provide leadership across all Aftersales functions, including

• Field Service Engineering
• Installations
• Commissioning
• Preventative Maintenance
• Corrective Maintenance
• Machine Upgrades
• Equipment Conversions
• Customer Technical Support
• Technical Training

Ensure operational excellence through effective planning, resource allocation and performance management.

Leade

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