Head of Hospital Operations

Role Summary

Provide strategic leadership and oversight for hospital-based operational functions across the Group, including Engineering and Facilities, People & Culture, Finance, Clinical Operations, Nursing Operations, Pharmacy and PMO. Integrate functional priorities, align teams and ensure consistent and efficient service delivery across the hospital network in support of Group strategy.

Key Performance Areas: (include but are not limited to)

The successful candidate will perform, inter alia, the following key performance areas:

Key Performance Areas

Translate Group priorities into integrated functional operating plans aligned to hospital requirements.

Coordinate Engineering and Facilities, People & Culture, Finance, Clinical Operations, Nursing, Pharmacy and PMO, resolving cross-functional priorities and service dependencies.

Maintain a consolidated view of hospital and functional operating performance and drive recovery actions.

Partner with Finance and functional leaders on budgets, resources, investment priorities, costs, productivity and financial controls.

Integrate safety, clinical, nursing, pharmacy, engineering and facilities governance into operational delivery and business continuity.

Set operational priorities for hospital projects, ensuring readiness, delivery, handover and benefits tracking.

Lead and develop functional leaders, strengthen accountability and align hospital, country and Group stakeholders.

Post Requirements: (include but are not limited to)

Minimum Required Education

Bachelor's degree in Business Administration, Finance, Health Administration, Engineering or a related field.

Master's degree in Business Administration, Health Systems Management or equivalent is preferred.

Inherent Requirements

Minimum 10 years of senior operational leadership experience in healthcare or a complex multi-site service environment.

Proven executive-level experience managing multiple functions, formulating strategy, managing performance and integrating functions.

Strong business and financial acumen, including budgeting, cost control, productivity and operational governance.

Knowledge of clinical and nursing governance, facilities and engineering requirements, and project and change management in high-compliance environments. English proficiency; additional South African languages are advantageous.

Ability to travel regularly to hospitals and be available for material operating incidents and business-continuity matters.

Personal Attributes

Strategic thinker with strong business and financial acumen.

High integrity, professional judgement and sound decision-making.

Resilient and adaptable in a dynamic, complex operating environment.

Collaborative leader who builds capability and influences with impact

Results-driven, with a strong commitment to quality, accountability and exceptional patient care.