Head of Growth - General Retail

Introduction

This role forms part of the Company’s Growth Organisation, a dynamic commercial function responsible for driving merchant acquisition, activation, revenue growth, and retention across the integrated product suite, including Card, Cash, Capital, Software, and Value-Added Services (VAS).

Every role within the Growth Organisation contributes directly to expanding merchant network, increasing product adoption, strengthening customer relationships, and advancing financial inclusion through technology-driven payment and business solutions.

Role Purpose

The Head of Growth – General Retail is accountable for the overall commercial performance, growth strategy, and operational leadership of the General Retail Vertical, encompassing FMCG, supermarkets, liquor, grocery, convenience, wholesale, and general trade merchants.

The role is responsible for leading a team of Growth Managers, Growth Executives, Growth Partners, and Growth Administrators to drive merchant acquisition, activation, product adoption, retention, and revenue growth across the full product portfolio. The incumbent ensures alignment between sales execution, product enablement, strategic objectives, and customer needs to achieve sustainable market growth and increased market share.

In addition, the Head of Growth – General Retail serves as the executive relationship owner for key corporate retail accounts and strategic merchant groups within the General Retail Vertical. The role is responsible for developing and strengthening national customer partnerships, leading complex commercial negotiations, driving multi-product solution adoption, and ensuring long-term value creation through strategic account management aligned with growth objectives and governance frameworks.

Duties & Responsibilities

• Strategic Leadership and Vertical Planning

• Sales and Revenue Performance Management

• Product, Marketing and Market Collaboration

• Key Corporate Relationships and Strategic Accounts

• People Leadership and Talent Development

• Competency Framework Strategic Commercial Leadership

• Strategic Account Management

• Negotiation and Commercial Acumen

• Market Insight and Execution

• Financial Acumen

• Sales Performance Management

• Executive Stakeholder Management

• Cross-Functional Collaboration

• Customer Focus

• Data-Driven Decision Making

• Change Agility

• Coaching and Talent Development

• Operational Discipline

Full detailed duties available for short listed candidates

Desired Experience & Qualification

· Bachelor's Degree in Business, Commerce, Marketing, Finance, or a related field. · MBA or relevant postgraduate qualification advantageous.

· Minimum 8–10 years' experience in commercial leadership, preferably within fintech, payments, merchant acquiring, retail technology, financial services, or related industries.

· Proven track record of leading multi-region, multi-segment, or national sales organisations. · Demonstrated success in delivering revenue growth, market expansion, and customer

retention strategies.

· Significant experience managing national corporate retail accounts, strategic merchant relationships, or enterprise customer portfolios.

· Proven ability to negotiate and conclude complex commercial agreements with large corporate customers.

· Strong financial literacy with experience managing revenue portfolios, profitability targets, budgets, or P&L responsibilities.

· Experience engaging and influencing C-suite and senior executive stakeholders.

· Advanced CRM and analytics capability, preferably within Microsoft Dynamics, Salesforce, or equivalent platforms.

· Excellent presentation, communication, negotiation, and stakeholder management skills. · Willingness and ability to travel nationally as required.

Package & Remuneration

Market Related