Head of Customer Experience Design
Executive Placements · Bo+Kaap
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My client is seeking an experienced Customer Experience, UX, or Design leader to:
- Define and own the customer experience vision and strategy across multiple brands and customer journeys
- Lead the transformation of the CX Design function, modernising methodologies, tooling, and ways of working
- Drive the adoption of modern design practices, including AI-enabled approaches across research, ideation, prototyping, experimentation, and delivery
- Partner closely with Product and Technology leadership to embed experience design into a product-led operating model
- Champion customer discovery, validation, experimentation, and evidence-based decision making
- Lead, coach, and develop a team of Experience Designers while establishing design standards and governance frameworks
- Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes
- Drive accessibility, inclusive design, and ethical customer experiences across the organisation
Skills & Experience: My client is seeking an experienced Customer Experience, UX, or Design leader to:
- Define and own the customer experience vision and strategy across multiple brands and customer journeys
- Lead the transformation of the CX Design function, modernising methodologies, tooling, and ways of working
- Drive the adoption of modern design practices, including AI-enabled approaches across research, ideation, prototyping, experimentation, and delivery
- Partner closely with Product and Technology leadership to embed experience design into a product-led operating model
- Champion customer discovery, validation, experimentation, and evidence-based decision making
- Lead, coach, and develop a team of Experience Designers while establishing design standards and governance frameworks
- Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes
- Drive accessibility, inclusive design, and ethical customer experiences across the organisation.
Qualification
- Relevant qualification in Design, User Experience, Human-Centred Design, Product Design, Digital Design, or a related field.
- Additional leadership, design, innovation, or customer experience certifications will be advantageous
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