Head of Collections Strategy, Analytics & Client P

This is not a traditional collections role. You will not be managing day-to-day collections activities. Instead, you will take ownership of improving collections performance, recovery outcomes, operational efficiencies, and client satisfaction through data-driven decision-making, advanced analytics, artificial intelligence, and strategic leadership.

Reporting directly to the COO, you will play a critical role in influencing business strategy, driving innovation, optimising operations, and delivering exceptional results for clients. If you enjoy solving complex problems, uncovering insights from data, engaging with executive stakeholders, and developing innovative collections strategies, this could be the ideal opportunity for you.

Key Responsibilities

Collections Performance Analytics Lead the analysis of collections performance across multiple portfolios and clients to identify opportunities for improvement and growth.

You will

• Analyse collections campaigns and recovery performance
• Identify trends impacting collections success rates
• Evaluate team and operational performance metrics
• Investigate customer journey drop-off points
• Assess collections strategy effectiveness
• Monitor recovery rates and portfolio health
• Develop actionable recommendations to improve outcomes
• Drive continuous performance improvement initiatives

Data Analytics, AI & Predictive Modelling Leverage advanced analytics and emerging technologies to improve collections effectiveness and operational efficiency.

You will

• Develop and implement predictive collections strategies
• Utilise AI-driven models to improve recovery outcomes
• Apply predictive analytics to identify high-risk accounts
• Segment customers based on behavioural and payment profiles
• Identify optimal customer contact strategies
• Evaluate collections treatment paths and outcomes
• Support automation initiatives across collections operations
• Use Business Intelligence tools to generate actionable insights

Key questions you will help answer

• Which customers are most likely to pay?
• Which accounts present the highest risk of default?
• What is the most effective collections strategy for different customer segments?
• When is the best time, channel, and approach to engage customers?
• How can recovery rates be increased while reducing operational costs?

Client Engagement & Executive Reporting Act as a trusted advisor to clients by translating complex analytical findings into practical business solutions.

You will

• Build strong relationships with key client stakeholders
• Present collec

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