Head of Chat Sales Operations (Remote) | Sales Team & Contact Centre Leadership

WHO WE ARE Prestige Partners Management is a UK-based talent management agency in the creator economy. We run the business side for content creators: marketing, fan engagement and revenue. Our chat sales team handles one-to-one sales conversations between creators and their paying fans, and it is the engine of the business. Our values are Extreme Ownership and Extreme Accountability. Everyone here owns their results, good or bad, and nobody hides behind excuses, including the founders. If that sounds uncomfortable, this isn't the place for you. If it sounds like how you already work, keep reading. THE ROLE This is a leadership role, not a chatting role. You'll step in to cover when needed, but your job is building and running the team that does the selling. You'll own the department end to end: who joins it, how well they're trained, how they're scheduled, how they're paid and whether they hit their numbers. Team managers report into you and handle posting, engagement and shift-level work. You set the standard and make sure it's met. WHAT YOU'LL OWN

• Recruitment pipeline: high-volume hiring, hundreds of applicants a week, filtering hard and bringing in only people who'll perform. • Training: taking new team members from zero to team-ready, plus ongoing one-to-one and team training. • Scheduling: full coverage across every account and time zone. • KPIs and targets: setting them, tracking them weekly and holding managers to them. • Team pay: working out pay and resolving pay and performance issues. • Managing managers: leading the managers who run posting, engagement and shift work. • Ideas and testing: spotting what's working, testing new approaches and rolling out what wins. • Revenue for each creator: owning chat revenue performance from day one of their onboarding. THE MOST IMPORTANT SKILL: PATTERN RECOGNITION The best person for this role looks at the data and sees cause and effect: change X, and Y moves. You live in spreadsheets and dashboards, and you trust numbers over feelings. WHAT YOU GET

• Very competitive base pay • High performance incentives tied to department results • Fully remote • A long-term senior role with real growth in an agency that's building HOW TO APPLY Apply through this form: https://form.typeform.com/to/DfWiS7jl#source=careers24 Start your first answer with the words "Numbers first" so we know you read the full post. Applications outside the form won't be reviewed.