Head of Advertising Operations

Your responsibilities will include

Operational Excellence & Optimization

• Drive operational efficiency across all advertising campaigns, workflows, and processes to maximize output and minimize bottlenecks
• Optimize our existing retail media platform to improve campaign performance, reporting accuracy, and advertiser satisfaction
• Establish and monitor KPIs that measure operational health, team productivity, and campaign effectiveness
• Build and refine SOPs, playbooks, and frameworks that enable the team to scale without sacrificing quality
• Identify opportunities for automation and process improvement across the advertising operations lifecycle AI Implementation & Innovation
• Lead the strategy and implementation of AI-driven solutions to enhance campaign optimization, audience targeting, and performance prediction
• Partner with product and engineering teams to integrate AI/ML capabilities into our advertising workflows
• Champion a culture of experimentation and innovation, testing new AI tools and methodologies
• Stay ahead of industry trends in AdTech AI applications and translate insights into actionable initiatives

People Leadership & Team Development

• Inspire, coach, and develop a team of professionals across two levels: Campaign Specialists junior and Performance Campaign Managers senior
• Create clear career progression pathways and invest in continuous learning and skill development
• Foster a collaborative, high-performance culture where team members feel valued, challenged, and empowered
• Conduct regular 1:1s, performance reviews, and provide constructive feedback that drives growth
• Recruit, onboard, and retain top talent as the team scales
• Data-Driven Decision Making
• Embed a data-first mindset across all advertising operations and campaign management activities
• Leverage analytics platforms including Osmos and other tools to derive insights that inform strategy and optimization
• Build dashboards and reporting frameworks that provide visibility into campaign performance, operational metrics, and business outcomes
• Train and upskill the team on data analysis, interpretation, and storytelling

Cross-Functional Collaboration

• Partner with Sales, Product, Analytics, and Technology teams to align advertising operations with broader business objectives
• Act as the voice of operations in product roadmap discussions and platform enhancement initiatives
• Collaborate with the Group Executive: Retail Media to shape the strategic direction of the retail media network

Minimum Required Qualification

• Bachelor's Degree in Analytics, Business Administration or similar

Minimum Required Competencies

• Minimum 8 - 10 years of progressive experience in advertising operations,campaign management, or related roles
• Proven leadership experience managing large teams of people, with demonstrated ability to develop talent and build high-performing cultures
• Deep expertise in Advertising Technology AdTech or Marketing Technology MarTech ecosystems
• Strong track record of driving operational efficiency and process optimization in fast-paced, data-intensive environments
• Experience implementing or working with AI/ML tool, ideally in advertising, marketing, or analytics contexts highly desirable
• Exceptional analytical skills with the ability to make data-driven decisions and translate complex data into actionable insights

Attributes

• Outstanding people management skills with a genuine passion for coaching and developing others
• Strategic thinker who can also roll up their sleeves and execute tactically when needed
• Excellent communication and stakeholder management abilities
• Problem-solving mindset with a bias for action
• Ability to thrive in ambiguity and navigate complexity
• Collaborative team player who builds trust across functions

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.