Head Clerk (Centurion)

Description

• We are looking for a motivated and detail oriented Head Clerk to join our premium administration. You will be responsible for overseeing the effective administration of payment allocations, maintain source integrity and ensure premiums are allocated accurately and timeously to prevent policy lapses.
• The successful candidate will be responsible for leading and developing staff, enhancing operational processes, and ensuring the efficient administration of financial and system-related activities within the department.
• You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include

• Maintain source records and ensure payments are allocated accurately and on time to prevent policy lapses.
• Identify and implement process improvements to enhance operational efficiency and service delivery.
• Train, guide, and support new employees on departmental processes and systems.
• Monitor and review staff performance regularly and address performance concerns where necessary.
• Conduct weekly team meetings and ensure effective communication within the department.
• Promote professional relationships and maintain high communication standards with internal and external stakeholders.
• Conduct informal and formal performance reviews in line with company values and performance requirements.
• Monitor outstanding correspondence and ensure completion within prescribed timelines.
• Manage personnel administration, including leave management and related processes.
• Verify and authorise payment requests, including refunds.
• Oversee daily payment allocation processes and resolve allocation discrepancies.
• Monitor automated refunds and ensure required system updates are completed.
• Compile and provide PERSAL reconciliation statistics for management reporting.
• Ensure the scheduling of tasks and programs is completed accurately and on time.
• Verify output totals and oversee the creation of outgoing files to institutions.
• Identify system improvements and log workflow requests where required.
• Compile monthly operational statistics and departmental reports.
• Manage and monitor various operational reports

Requirements

• Grade 12 Matric
• 3 to 4 years' relevant experience.
• Experience within the long-term insurance industry will be advantageous.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Computer literacy with proficiency in Microsoft Office and Microsoft Excel.
• Strong interpersonal and relationship-building skills.
• High level of accuracy and attention to detail.
• Strong numerical and reconciliation skills.
• Customer service and client-focused orientation.
• Ability to manage conflict professionally and respond constructively to feedback.
• Strong problem-solving and analytical skills.