Guesthouse Manager
Job Placements · Welkom, Free State
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Front Desk & Reservations
Front Desk operations and guest services at both properties. Handle guest complaints, feedback and booking issues. Monitor occupancy and identify opportunities to increase bookings.
Housekeeping & Quality Control
Oversee housekeeping staff and daily operations. Conduct regular room and property inspections. Monitor linen, toiletries, cleaning products and amenities.
Staff Management
Supervise and coordinate staff across both properties. Prepare staff schedules and duty rosters. Monitor attendance, performance and productivity. Train and guide staff to maintain professional hospitality standards.
Kitchen, Breakfast & Bar
Oversee kitchen and breakfast operations. Oversee bar operations, stock control and cleanliness.
POS, Budgets & Procurement
Operate / oversee POS systems, daily transactions and cash/card controls. Work within approved budgets and control operating costs. Assist Finance with Management of procurement, quotations, suppliers and stock. Monitor consumables and minimise wastage.
Maintenance & Property Management
Oversee general maintenance and upkeep of both properties. Conduct regular inspections and ensure faults are addressed promptly.
Marketing & Business Development
Assist with marketing and promotion of both guesthouses. Maintain online accommodation listings and presence. Support initiatives to increase occupancy and revenue. Monitor guest reviews, competitor offerings and market opportunities.
Administration & Reporting
Maintain accurate operational and stock records. Report on occupancy, revenue, expenditure, staffing, procurement, maintenance and guest feedback. Ensure company policies, procedures and operational controls are followed.
Requirements
Grade 12 A formal qualification will be an advantage At least 4+ years proven experience in guesthouse, hotel, lodge or similar hospitality management. Proven staff management and scheduling experience. Housekeeping management and strong room-cleanliness standards. Understanding of budgets, procurement, stock control and cost management. Experience with kitchen/breakfast and bar operations. Maintenance and se
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