GUESTHOUSE MANAGER

Introduction

Gracia de Dios is looking for an experienced, hands-on and highly organised Guesthouse Manager to take full responsibility for the day-to-day management of our guesthouse.

This is a senior operational role for someone who takes ownership, notices the small details and is comfortable managing guests, staff, administration and the property.

Duties & Responsibilities

The Guesthouse Manager will be responsible for

• Managing the full guest journey from enquiry to check-out

• Managing the main business telephone line, WhatsApp and email communication

• Responding to accommodation enquiries

• Preparing and sending quotations

• Following up enquiries and converting bookings

• Managing reservations and room availability

• Managing NightsBridge, Booking.com and other booking platforms

• Coordinating guest check-ins and check-outs

• Personally ensuring rooms are ready before every guest arrival

• Handling guest requests, complaints and problems professionally

• Managing and supervising housekeeping staff

• Managing and supervising garden and grounds staff

• Preparing staff schedules and allocating daily duties

• Conducting daily room and property inspections

• Ensuring the entire property is neat, clean and guest-ready at all times

• Overseeing breakfast and dinner standards and the guest experience

• Monitoring guesthouse stock and operational supplies

• Coordinating purchases and supplier deliveries

• Identifying and coordinating maintenance requirements

• Handling basic property troubleshooting and arranging contractors where necessary

• Monitoring guest deposits and outstanding payments

• Preparing accommodation invoices and maintaining accurate records

• Completing general guesthouse administration

• Maintaining booking, guest, staff, stock and maintenance records

• Reporting operational matters to the owners

• Acting as the primary on-site contact for guesthouse operations

Desired Experience & Qualification

• Previous guesthouse, lodge, hotel or hospitality management experience

• Previous reception and guest service experience

• Experience managing accommodation bookings

• NightsBridge and Booking.com experience is a must.

• Previous staff supervision or management experience

• Strong administration and computer skills

• Excellent written and verbal communication skills

• Strong organisational and problem-solving skills

• Ability to handle difficult guest situations professionally

• Basic understanding of property maintenance and troubleshooting

• Valid driver's licence

• Reliable transport