Guest Relations Officer
The Employment Channel · Cape Town, Western Cape · Market Related
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Start free — we apply for you →Duties & Responsibilities
- Ensures the implementation of successful hotel and customer relations.
- Meeting of all VIP guests on arrival and daily follow-up.
- Prepares and delivers all VIP Gifting and Special Occasion recognitions.
- Plans, coordinates and assists with guest activities, airline bookings and reconfirmations, restaurant and itinerary bookings.
- Assists with all guest and group check-ins and check-outs in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts international.
- Maintains and updates guest profiles and preferences.
- To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests as well as conducting and hosting site inspections.
- Ensuring effective communication from the reception department to all operational departments.
Desired Experience & Qualification
- Minimum Std. 10 (Grade 12)
- Hospitality Management qualifications an advantage.