Guest Relations Officer (Permanent)

Job Title: Guest Relations Officer Start Date: 2026-08-24 - 2026-09-24 Vacancy Type: Permanent JHB003487 Sectors: Hospitality Location: Eastern Cape , Paterson Salary: (Market related) Brief: Key Performance Areas of this position include - To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge - Housekeeping Checks done according to set Standards - Supervising restaurant's functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards - Making sure Meal standards are adhered to before meals leave the kitchen - Checking guests in and out, and taking care of guests requests during their stay - Act on guest's requests for additional services and supplies - To liaise with senior lodge management to report anomalies, variances and new ideas for improvements - Assist with Stock Counts and Weekly and Monthly Reports Detail: Minimum criteria required - Hotel Management Diploma/Certificate or equivalent - Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment Competencies required: - English - Well Spoken and Presentable - Customer Focused - Computer literate on MS office (intermediate level excel) - knowledge of Lightspeed, Sage Evolution and Protel - Good guest relations with knowledge of Hosting/Butler skills - Driver's Licence preferred - Contributing to team success - An eye for detail and good common sense - Good knowledge of Food & Beverage Service, Housekeeping & Front Office show more... For more information please contact: Tori Loukes Apply