Guest Relations Officer

RESPONSIBILITIES

• Welcome and introduce the property and spa to guests;
• Check-in and check-out guests;
• Pass all relevant guest information on to various departments as required;
• Assist guests with bookings, tours and transfers, build and create guests itineraries;
• Ensuring that all guest information and rates are correct;
• Guests liaison to all outside guests and assist the restaurant when needed;
• Update guests profiles on Protel;
• Report to the manager on duty regarding any related maintenance concerns;
• Prepare welcome letters and registrations cards;
• Manage:

• Day sheet guests itinerary document;
• Guests' daily Call log;
• Calls and guest concerns;

• Assist reservations with lodge guests bookings, and messages; • Assist Spa, Housekeeping and Restaurant when required; • Assist with lunch and dinner bookings on Dine-plan as required; • Do a thorough handover with the Night Auditor & early/late shift Guest Relations; • Ensure all transfers are booked, tracked and charged; • Required 2 Night audit duties per month REQUIREMENTS:

• SA Citizen
• Hospitality Certificate/Diploma;
• At least 2-3 years experience in a similar role;
• Very strong computer and great administration skills;
• Passionate about the hospitality industry;
• Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
• Strong customer service orientation with excellent people skills;
• Ability to maintain a professional working relationship with all departments and across cultures and religions;
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented;
• Friendly, helpful and outgoing;
• Natural warmth and friendliness;
• Punctual & self-disciplined;
• Extreme attention to detail;
• Pro-Active and a team player;
• Reliable transport to and back from work

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