Guest House Duty Manager (4 days/week)
Guest House HR · Somerset West, Western Cape
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An exquisite country estate guesthouse in Somerset West, is seeking a dedicated and experienced Duty Manager to join their team. This is a permanent, in-office role that requires a 4-day work week from Wednesday to Saturday with flexibility regarding work start and end times.
The Duty Manager will play a crucial role in ensuring the smooth operation of the guesthouse and will be responsible for various tasks to enhance guest satisfaction and overall efficiency.
The Duty Manager will report directly to the Manager and work closely with her and the owners to deliver exceptional service.
Key Responsibilities
- Host of the Guesthouse: Create a warm and welcoming atmosphere for guests, ensuring their needs are met promptly and professionally.
- Check-In/Check-Out: Efficiently handle guest arrivals and departures, providing information and assistance as required.
- Sales and Bookings: Manage online and telephonic reservations, upsell services, and promote the guesthouse to potential guests.
- Staff Management: Oversee and coordinate staff activities, ensuring proper scheduling and adherence to guesthouse policies and procedures.
- Guest Relations: Address guest concerns and requests, striving to exceed their expectations.
- Assist with Breakfast: Help with breakfast service, ensuring a pleasant dining experience for guests.
- Transport: Own transportation is essential to commute to and from the guesthouse.
- Nightsbridge Experience: Experience with Nightsbridge or similar property management systems is highly advantageous.
Requirements
- Previous experience in a similar role within the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and handle challenging situations with a positive attitude.
- Excellent organizational and time management skills.
- A passion for delivering exceptional guest experiences.
- Valid driver's license and own transportation and must live within close proximity to the guest house in Somerset West.
- Experience with Nightsbridge or similar property management systems is a plus.
Benefits
This is a permanent, in-office role that requires a 4-day work week from Wednesday to Saturday with flexibility regarding work start and end times