Guest Assistant
Red Ember Recruitment · Franschhoek
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At Red Ember Recruitment, we provide HR, Payroll, and Talent solutions that drive real business value. Our experienced team helps businesses streamline processes, optimise workforce management, and achieve growth. We handle recruitment from interns to executives, bulk hiring, response management, and specialised headhunting, alongside HR consulting, payroll support, and talent management.
Job Description
Our client in Franschhoek is looking for a Guest Assistant to join their team.
The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
Main Responsibilities Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. Always uphold a neat and tidy reception desk. Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. Weekly and daily reports must be completed as per front desk shift procedures. Detailed PIT checks to be done on each shift and compared to guest details on Protel. Highlight any maintenance issues or service deficiencies promptly to maintain the hotel's standards. Adherence to all health and safety regulations. :
Requirements
Experience and Skills: Minimum of 2 years of experience Benefits
Posted By
Leandri Els