Guest Activity Coordinator

Minimum Requirements Qualifications & Certifications

• Valid South African Drivers Licence. • Valid PrDP (Professional Driving Permit). • Advanced Driving qualification will be highly advantageous. • Formal guiding qualification will be advantageous. • First Aid certification will be advantageous. Experience

• Previous experience in a guest-facing hospitality, tourism, guiding or activities environment. • Experience transporting and/or hosting guests on excursions. • Experience as a tour guide, driver guide, guest activity coordinator or similar role would be advantageous. • Experience working with international guests is highly advantageous. • Previous luxury hospitality or tourism experience will be beneficial. Knowledge

• Excellent knowledge of Cape Town, the Cape Peninsula and surrounding areas. • Strong knowledge of local tourist attractions, activities, restaurants, wine farms and experiences. • Familiarity with popular tourist routes and destinations. • Good understanding of the expectations of international and luxury-travel guests. • Knowledge of alternative activities and destinations to provide personalised recommendations. Skills & Competencies

• Excellent driving skills. • Strong communication and interpersonal skills. • Confident and engaging hosting ability. • Excellent organisational and coordination skills. • Strong geographical knowledge. • Excellent time management. • Ability to work independently without constant supervision. • Strong initiative and proactive approach. • Ability to anticipate guest needs. • Strong problem-solving ability. • Professional communication and telephone etiquette. • Ability to remain calm and professional under pressure. • Strong attention to detail. • Ability to manage multiple excursions, transfers and guest requirements. • Excellent customer service skills. • Strong sense of responsibility and ownership. Personal Attributes

• Well-presented and impeccably groomed.
• Well-spoken and articulate.
• Warm, friendly and approachable.
• Confident and

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