Guarding Operational Manager

Title: Guarding Operational Manager

Area: Newcastle

Industry: Private Security / Guarding Operations

Ref No.: TRG 2539

Salary: High / Market-related TCTC package negotiable according to experience and capability

Start Date: As soon as possible / Negotiable

Type: Permanent

Special Instructions

• Experienced candidates currently or recently employed in a senior guarding operational management capacity are strongly encouraged to apply.

An opportunity is available for an experienced Guarding Operational Manager to take responsibility for the effective management, coordination and administration of high-volume guarding operations in the private security environment.

• This is a hands-on operational management appointment suited to a proven security professional who can hit the ground running, take ownership of operational performance and maintain high standards of discipline, compliance, client service, deployment accuracy and workforce management.
• The successful candidate will need to be highly organised, detail-orientated, dependable and operationally strong, with the ability to manage multiple sites, personnel, schedules and client requirements simultaneously.

DUTIES & RESPONSIBILITIES

• Overall management and coordination of day-to-day guarding operations.
• Manage and monitor the deployment of security officers across multiple sites and client contracts.
• Ensure adequate staffing levels, shift coverage, relief arrangements and operational continuity.
• Manage absenteeism, leave, replacements, disciplinary matters and operational staff performance.
• Conduct regular site inspections and ensure that security officers comply with company, client and industry requirements.
• Monitor attendance, punctuality, post instructions, occurrence books, registers and other operational documentation.
• Ensure that security personnel are correctly deployed, appropriately trained and suitably equipped for their assigned duties.
• Maintain operational discipline and enforce company policies, procedures and standards.
• Manage operational supervisors, site supervisors, team leaders and security officers.
• Provide leadership, guidance, coaching and performance management to operational teams.
• Liaise professionally with clients regarding operational requirements, service delivery, incidents and complaints.
• Maintain strong client relationships and ensure contractual service standards are consistently achieved.
• Investigate operational incidents, complaints, security breaches and service failures and impleme

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