Group Lead: Field Services
The Coca-Cola Company · Gauteng
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Start free — we apply for you →Key Purpose
- To define and execute the Field Services strategy, operating model and roadmap across Africa, delivering consistent, responsive and high-quality onsite support, End User Computing and workplace technology services that improve employee productivity and digital experience.
Key Duties & Responsibilities Key Outputs and Accountabilities include, but not limited to:
- Field Services Strategy & Service Ownership: Define and execute the field services strategy, operating model and roadmap to deliver consistent, business-aligned support services across Africa.
- Field Services Operations Excellence: Lead onsite support services across offices, plants, warehouses and distribution centres, ensuring reliable, responsive and high-quality technology support.
- End User Computing & Workplace Enablement: Manage workplace technologies, end-user devices and support services that enhance employee productivity, collaboration and digital experience.
- Service Management & Operational Governance: Ensure effective service delivery through robust governance, SLA management and support for Incident, Request, Problem, Change and Escalation processes.
- Vendor & SIAM Management: Manage outsourced service providers and vendors, ensuring performance, accountability and alignment to business and operational requirements.
- Productivity & Digital Enablement: Drive automation, self-service and digital adoption initiatives that reduce technology-related disruptions and improve workforce productivity.
- Financial & Commercial Management: Manage budgets, contracts and service costs while identifying opportunities to optimise operational expenditure and maximise value delivery.
- Multi-country Service Leadership: Provide leadership across multiple African markets, driving standardisation, operational consistency and continuous service improvement.
- Stakeholder Engagement & Business Partnership: Build strong relationships with business leaders and operational stakeholders, ensuring field services remain aligned to business priorities and user needs.
- Team Leadership & Capability Development: Develop high-performing support teams and foster a culture of accountability, customer focus, operational excellence and continuous improvement.
Skills, Experience & Education Qualifications:
- Bachelor's Degree in Information Technology, Information Systems or related discipline.
- Postgraduate qualification advantageous.
- ITIL 4 Foundation or Managing Professional.
- Microsoft Modern Workplace certifications advantageous.
- Service Management certifications advantageous.
- Project Management certifications advantageous.
Experience
- 12+ years' experience in IT Operations, Field Services, End User Computing or Workplace Technology environments.
- Minimum 5 years in leadership or service ownership roles.
- Experience managing multi-country support operations.
- Experience managing outsourced service providers and vendor ecosystems.
- Experience leading workplace support transformation initiatives.
- FMCG, manufacturing or logistics industry experience advantageous.
Skills
- Field Services Management
- End User Computing EUC
- Service Management ITIL
- Vendor & SIAM Management
- Employee Experience Management
- Operational Governance
- Stakeholder Management
- Financial & Budget Management
- Digital Adoption & Change Enablement
- Leadership & Team Development
Deadline:3rd September,2026