Grade A CCTV Controller

About the role

• The Grade A CCTV Controller is responsible for ensuring the efficient and effective operation of the Control Room, maintaining continuous CCTV surveillance and supporting the implementation of access control and security procedures.
• The role is responsible for monitoring and responding to security-related activities, conducting CCTV investigations, maintaining accurate records and statistics, preparing reports and providing effective communication and administrative support within the Control Room.
• The Grade A CCTV Controller will report directly to the Control Room Manager.

What you will bring

Qualifications

• PSIRA Grade A registration.
• Matric / Grade 12 – certified copy required.
• SASSETA NQF US 11513 Level 4, 15 credits – "Operate Effectively within a Specified Control Room Environment".
• SASSETA NQF US 11508 Level 4, 10 credits – "Write Security Reports and Take Statements" will be advantageous.
• Microsoft Office certification will be advantageous.

Experience, Knowledge & Skills

• 3–5 years' experience within the security industry.
• 3–5 years' experience in a Control Room, CCTV monitoring or call centre environment.
• Proven experience in CCTV surveillance and investigations.
• Proven experience with electronic security systems and operator training.
• Experience with alarm monitoring systems, including CATHEXIS and SCADA, will be advantageous.
• Solid computer literacy, particularly Microsoft Word and Microsoft Office.
• Knowledge of access control procedures and Control Room operations.
• Knowledge of Security Industry regulations and operational requirements.
• Experience in report writing and maintaining accurate records.
• Excellent verbal and written communication skills.
• Excellent telephone etiquette and interpersonal skills.
• Ability to communicate effectively with employees, clients and members of the public.
• Strong attention to detail and excellent observation skills.
• Ability to multitask and work effectively under pressure.
• Ability to exercise discretion when handling and disclosing confidential information.
• Fluent in written and spoken English.

Additional demonstrable requirements

• Valid Code 08 driver's licence will be advantageous.
• SAMAE Surveillance and Monitoring Assessment Exercise profiling.
• PAW Personality & Work – Integrity profiling.
• 20/20 vision eye test certificate to be supplied by the applicant.
• ISASA Security Training – CCTV Body Language & Observation Skills will be advantageous.
• ISPS training will be advantageous. Training will be provided to the successful applicant.
• First Aid, Fire Fighting and Health and Safety Representative training will be advantageous.

What you will be doing

• Ensure that the Control Room remains fully operational and functions efficiently at all times.
• Maintain and uphold the primary function and operational requirements of the Control Room.
• Conduct continuous CCTV surveillance and monitoring of designated areas.
• Conduct CCTV investigations and provide accurate information and reports as required.
• Monitor and manage access control procedures, including access onto the wharf side.
• Manage shipping movements into and out of the Cutler area.
• Respond to and assist with staff and client complaints in a professional and appropriate manner.
• Operate effectively across multiple Control Room functions, including CCTV monitoring and answering telephone calls.
• Maintain accurate records, statistics and Control Room documentation.
• Prepare clear, accurate and timely security reports and statements.
• Perform general administrative duties in support of Control Room operations.
• Assist with compliance requirements relating to the ISPS Code.
• Liaise with electronic and mechanical maintenance contractors regarding security and Control Room equipment.
• Carry out duties and responsibilities in accordance with the applicable Site Job Description.
• Enforce and adhere to the Company's Code of Conduct, policies, procedures and operational standards.
• Maintain professional communication and appropriate telephone etiquette when interacting with employees, clients and members of the public.
• Exercise appropriate discretion when handling sensitive or confidential information.
• Support the effective operation and security of the site through proactive monitoring, observation and reporting.