Geo Coding Consultant | Tyger Valley, Cape Town

Closing date: 20-Oct-2026

Responsibilities

• Review assigned risk addresses and policy records on TIAL and the relevant project datasets.
• Use available geocoding and mapping functionality, including address lookup, coordinate entry, map pin-drop, fuzzy search and other approved online mapping sources, to validate risk locations.
• Capture and update accurate address and geolocation information in line with project procedures and data-quality standards.
• Identify cases where first-level accuracy cannot be achieved and investigate alternative sources of reliable location information.
• Engage professionally with brokers, third-party platform stakeholders and, where appropriate, clients to obtain or confirm accurate risk-location details.
• Communicate clearly in writing and verbally through email, telephone and Microsoft Teams.
• Maintain complete records and an audit trail of information obtained, validations performed and updates made.
• Manage an allocated work queue, meet agreed productivity and turnaround targets, and provide progress updates.
• Escalate unresolved, unclear or high-risk cases in accordance with the project process.
• Protect confidential policyholder and business information and comply with company procedures.

Minimum requirements

• Matric / Grade 12.
• At least 1–2 years' relevant experience in administration, data capture, customer service, insurance operations or a similar environment.
• Computer literacy, including Microsoft Outlook, Teams and basic Excel.
• Ability to learn and work confidently across business systems and online mapping tools.
• Strong written and verbal English communication skills.
• Ability to work from the Tygervalley office for the duration of the contract.

Advantageous

• Experience in short-term insurance, policy administration, underwriting support or broker servicing.
• Experience with address validation, geocoding, GPS coordinates, mapping platforms or data-quality projects.
• Ability to read, speak and write Afrikaans.
• Previous experience working in a target-driven project or fixed-term processing environment.

Competencies

• High attention to detail and accuracy.
• Strong comprehension and the ability to apply training and procedures consistently.
• Practical problem-solving and resourcefulness in finding and validating location information.
• Professional written and verbal communication.
• Customer and stakeholder service orientation.
• Planning, organisation and time management.
• Ability to work independently while contributing to a project team.
• Ability to work under pressure, manage high volumes and meet service-level and productivity expectations.
• Accountability, confidentiality and a strong data-quality mindset.