General Manager

Reference: JHB004663-Aida-1

GENERAL MANAGER – LUXURY HOSPITALITY

We’re looking for an exceptional hospitality leader who combines strong commercial and operational ability with a genuine passion for people.

This is a senior leadership role for a warm, compassionate and highly personable General Manager who understands that luxury service is about more than standards — it’s about creating an environment where guests feel genuinely valued, respected and cared for. Duties & Responsibilities

What we’re looking for

• SA citizen – essential

• Tertiary qualification in Hospitality Management

• Strong hospitality background with significant Food & Beverage experience

• Proven senior management / General Management experience

• Exceptional guest relations and service delivery skills

• Warm, approachable, compassionate and emotionally intelligent

• Strong leadership, communication and people-development abilities

• Sound commercial and financial acumen, including budgeting and cost control

• Excellent operational and problem-solving skills

• Strong knowledge of F&B, housekeeping and hospitality operations

• Experience managing HODs and multidisciplinary teams

• Sound understanding of health & safety, hygiene, security and legislative compliance

• Strong computer literacy and reporting skills

• Experience with sales, revenue generation and occupancy targets

• Ability to build positive relationships with guests, families, staff and key stakeholders

The role will encompass

• Overall leadership and management of the operation

• Driving exceptional guest experiences and consistently high service standards

• Overseeing F&B, housekeeping and other operational departments

• Managing budgets, revenue, costs, productivity and operational controls

• Driving occupancy, sales and commercial performance

• Leading, mentoring and developing HODs and wider teams

• Building a positive, high-performance culture and developing future talent

• Managing guest and family relationships with professionalism, empathy and discretion

• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety

• Monitoring compliance, policies and operational procedures

• Overseeing wellness, care and resident-focused services

• Preparing management reports and monitoring overall performance

• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required

The personality fit is key: We need someone who is naturally warm, caring and approachable , with the emotional intelligence to connect with people at all levels. A polished hospitality professional who leads from the front, handles challenges calmly and genuinely takes pride in delivering an exceptional guest experience. Package & Remuneration

R80k CTC per month - R90k CTC per month