General Manager (Small Business)

In order to be considered, the following is required

• Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries • Strong leadership and team management skills • Experience in operations, customer service and financial oversight • Excellent communication and problem-solving abilities • Ability to multitask and manage competing priorities in a fast-paced environment • Proficiency in basic business software and reporting tools Key Skills & Competencies:

• Leadership and people management
• Operational planning and execution
• Customer relationship management
• Financial and commercial acumen
• Sales and negotiation skills
• Decision-making and accountability
• Time management and organization
• Conflict resolution

Duties & Responsibilities

Business Operations

• Oversee day-to-day operations of the business, including scheduling, service delivery, logistics and administration • Ensure efficient workflow and timely completion of customer jobs • Develop and implement operational processes to improve productivity and service quality • Monitor inventory, equipment and supply requirements Team Leadership:

• Recruit, train, supervise, and motivate technicians, office staff and contractors • Set performance expectations and conduct regular staff evaluations • Foster a positive, accountable and customer-focused workplace culture • Manage staff schedules, attendance and performance issues Customer Service & Client Relations:

• Ensure exceptional customer service standards are maintained • Resolve customer complaints and service issues professionally and promptly • Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients • Maintain high customer satisfaction and retention levels Sales & Business Development:

• Drive revenue growth through new business development and customer retention strategies • Identify partnership opportunities with furniture stores, interior designers and property managers • Monitor sales performance and develop strategies to achieve targets • Assist with marketing initiatives, promotions and local networking opportunities Financial Management:

• Manage budgets, expenses, cash flow and profitability • Review financial reports and monitor key business metrics • Approve purchases and manage operational costs effectively • Work with ownership/accountants to ensure accurate reporting and compliance Quality & Compliance:

.special-hidden { display: none; }