General Manager- Sandton

Role purpose

• As General Manager, you will be responsible for the full performance and day-to-day leadership of TBE in South Africa. You will ensure the business consistently delivers a premium tenant experience, while achieving operational excellence, financial discipline, and cultural alignment. This is a role for a hands-on, systems-driven, commercially-minded leader who thrives in a fast-paced, customer-focused environment.

Key responsibilities

Business operations

• Oversee all TBE centers and support functions to ensure efficient, ethical, and compliant operations.
• Uphold a premium standard of service and presentation across every site.
• Drive cross-functional collaboration and communication between teams.
• Service & facilities management
• Ensure all sites meet high standards in cleanliness, aesthetics, safety, and technology.
• Lead operational walkthroughs, audits, and improvement plans.
• Manage vendor performance, contracts, and facilities maintenance.

Financial management

• Full P&L responsibility across the group and individual sites.
• Lead budgeting, forecasting, and cost control.
• Oversee billing, arrears management, procurement and capex governance.

Sales & occupancy oversight

• Support national sales performance through governance, pricing, and inventory alignment.
• Ensure smooth handover from sales to operations and an excellent onboarding experience.
• Monitor occupancy trends and client retention.

People & culture leadership

• Build a performance-driven, values-based culture that is firm and kind.
• Manage staffing structures, recruitment quality, and performance management processes.
• Uphold fair HR practices and compliance across the business.

Reporting & governance

• Provide accurate reporting to the CEO and board via dashboards and KPIs.
• Drive resolution of audit findings, risk items, and operational action plans.

Strategic execution

• Support the CEO in evaluating new site opportunities and strategic growth projects.
• Maintain a rolling plan for capacity, pricing, and product improvements.
• Manage key landlord and partner relationships.

Technology & compliance

• Ensure centre technologies internet, access, CCTV, etc. are reliable and well-supported.
• Promote strong data integrity across all business systems.
• Uphold compliance with all leases, legal regulations, safety standards, and internal policies.

Key requirements

Qualifications

• Bachelor's degree in Finance, commerce, business or similar.
• CASA, CIMA, MBA or similar postgraduate qualification is an advantage.

Experience

• 10+ years in a senior leadership or GM role with operational and financial accountability.
• 5+ years managing multi-site teams and service operations.
• Experience in flexible workspaces, hospitality, property, or service-based sectors preferred.
• Proven ability to lead budgets, streamline operations, and build effective teams.

Technical skills

• Strong Excel/spreadsheet and BI/reporting skills.
• Competent in CRM and lease/property billing systems e.g., MDA/MRI.
• Familiarity with Google Workspace and Microsoft Office.
• Solid understanding of basic IT/networking infrastructure.

Other requirements

• Valid driver's license and own vehicle.
• Willingness to travel nationally and be available for after-hours escalations if needed.

Leadership attributes

• Clear, direct communicator with high emotional intelligence.
• Service-driven mindset with strong problem-solving ability.
• Calm under pressure, highly organized, and detail-oriented.
• Low ego, high accountability – a team builder and culture carrier.
• Able to give and receive feedback constructively.
• Talent retention, performance outcomes, and training completion