General Manager - Restaurant Operations
Kontak Recruitment · Gauteng
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Start free — we apply for you →- Seeking an experienced, hands-on General Manager - Restaurant Operations to take full responsibility for the daily operation and performance of a busy, upmarket casual-dining restaurant.
- This is not a role for someone who can only run a shift or manage from the office. The successful candidate must be visible on the floor, understand restaurant financials and take ownership of sales, service, staff, costs and profitability.
Minimum Requirements
- Minimum 5 years' restaurant management experience
- At least 3 years' experience as a General Manager or Restaurant Manager preferred
- Experience managing a busy, upmarket casual-dining restaurant
- Strong front-of-house, back-of-house and bar management experience
- Proven ability to lead, motivate and manage a large team
- Strong understanding of P&L, food cost, beverage cost, labour cost and gross profit
- Experience with stock control, stock takes, cash-ups and cash variances
- Able to manage rosters, labour requirements and staff performance
- Strong recruitment, training and disciplinary experience
- Good understanding of restaurant SOPs, hygiene and compliance
- Strong guest-relations and complaint-handling skills
- Computer literate with experience using Micros, Pilot or similar systems advantageous
- Hands-on, commercially minded and able to make decisions under pressure
- Willing to work evenings, weekends and public holidays
- Stable employment history with strong, contactable references
Duties and Responsibilities
- Manage the daily operation of the restaurant, including front-of-house, kitchen and bar
- Maintain high food, beverage, service, hygiene and cleanliness standards
- Ensure opening, service and closing procedures are followed
- Recruit, train, manage and develop employees
- Manage performance, discipline, rosters and labour requirements
- Monitor sales, costs, profitability and key restaurant performance indicators
- Control food, beverage and labour costs
- Manage stock, ordering, receiving, stock takes, wastage and losses
- Ensure accurate cash-ups and investigate variances
- Remain visible on the floor and engage with guests
- Handle complaints professionally and maintain strong guest relationships
- Identify operational problems and implement solutions
- Drive sales across breakfast, lunch, dinner, beverages, takeaway and delivery
- Identify opportunities to increase average spend and repeat business
- Report accurately to the owners on operational and financial performance