General Manager - Lodge

Introduction

Experienced and results-driven Hospitality General Manager with over 5 years of experience in the hospitality and lodge environment, specialising in operational leadership, revenue growth, financial management, guest experience and team development . Proven ability to lead large, multi-department teams, drive profitability and implement operational strategies that improve efficiency, service standards and overall business performance.

Duties & Responsibilities

Duties & Responsibilities

• Provide overall strategic and operational leadership across two safari lodges, overseeing all aspects of daily lodge operations.

• Lead, manage and develop a team of approximately 120 employees , fostering a high-performance, accountable and engaged working environment.

• Oversee all guest-facing operations to ensure consistently high standards of service, hospitality and guest satisfaction.

• Drive revenue growth, profitability and overall business performance across both properties.

• Develop and implement operational strategies to improve efficiency, service delivery and financial performance.

• Monitor and control operational costs, budgets and expenditure to maximise profitability.

• Oversee financial performance, forecasting and revenue management , identifying opportunities to improve occupancy and revenue.

• Lead and support the Reservations and Sales functions to increase occupancy, bookings, revenue and market penetration.

• Identify and develop new commercial opportunities, partnerships, guest experiences and revenue streams .

• Drive innovation and continuously enhance the lodge offering to strengthen the guest experience and competitive position.

• Establish and maintain strong operational procedures, standards and controls across both lodges.

• Manage performance, accountability and productivity across all departments.

• Recruit, mentor, coach and develop management and operational teams to strengthen internal capability and succession planning.

• Address performance and operational challenges decisively, implementing practical and sustainable solutions.

• Build strong relationships with guests, staff, suppliers, business partners and other key stakeholders.

• Ensure compliance with hospitality standards, health and safety requirements and relevant operational policies.

• Take a visible, hands-on leadership approach, remaining approachable and actively involved in day-to-day lodge operations.

• Analyse operational and financial performance and implement corrective actions to achieve business objectives.

• Drive continuous improvement initiatives across service delivery, operational efficiency, cost control and guest satisfaction.

• Lead the overall guest journey and ensure an exceptional experience across accommodation, conferencing, leisure and lodge activities.

Desired Experience & Qualification

Desired Qualifications

• Hospitality Management / Hotel Management Qualification

• Diploma or Degree in Hospitality Management, Tourism Management or a related field

• Management Development / Leadership Qualification

• Financial Management and Budgeting Training

• Revenue Management and Forecasting Training

• Food & Beverage Management Training

• Health & Safety / Occupational Health and Safety Training

• Customer Service and Guest Relations Training

• Microsoft Office / Computer Literacy

Package & Remuneration

What we Offer

R40 000 - R50 000 CTC / month

• Performance-linked profit share

• On-site accommodation

• Family accommodation can be arranged

Interested?

Interested candidates to please apply using the link below

https://flink-app.com/job?job_id=4d456253-66cf-44de-b4c3-96680986e052