General Manager | Hospitality

Our client is looking for an operator: someone who can walk onto a live construction site, work out what needs to happen before opening day, build the plan, and get on with it without waiting to be told. Someone who is not scared to take full ownership and accountability.

The concept combines golf simulators, darts, a bar, and a broader social and entertainment offering, with food supplied through on-site restaurant partners rather than an in-house kitchen. The right person will treat this like their own business from day one, building it from the ground up, then running it that way once the doors are open.

Duties & Responsibilities

KEY RESPONSIBILITIES

Pre-Opening Setup

• Develop the staffing structure and lead recruitment for a team of 20+ staff

• Plan rosters, shift patterns, and management coverage for a seven-day trading operation

• Develop SOPs, operating controls, and reporting structures

• Coordinate suppliers, stock planning, procurement, and opening stock

• Set up POS and other operational systems and reporting requirements

• Lead training and onboarding to get the team ready for opening

• Work with contractors, suppliers, and the development team to ensure operational readiness

• Identify and resolve operational gaps proactively during the build-up to opening

People & Team Leadership

• Recruit, train, and manage the full operational team

• Build and maintain rosters and labour management across a seven-day operation

• Maintain day-to-day operational discipline across the floor

Commercial & Financial Management

• Manage budgets, P&L, cost control, and forecasting

• Use POS data and operational reporting to inform decisions

• Manage stock control across bar and retail elements

• Provide concise, regular reporting to the ownership group

Guest Experience & Service Standards

• Maintain a strong, visible presence within the venue

• Uphold service standards across the bar, simulator bays, and social areas

• Manage the venue's food-delivery model in partnership with on-site restaurant partners

Sales, Marketing & Revenue Growth

• Drive footfall, repeat visits, and average spend through promotions and events

• Develop and manage corporate, group, league, and event bookings

• Bring forward proposals to address traffic or performance shortfalls

Desired Experience & Qualification

MINIMUM REQUIREMENTS

• Minimum 5 years' experience in a senior operational management role within hospitality, leisure, entertainment, or another high-volume, customer-facing environment (e.g. restaurant group, QSR, bar, entertainment venue, or participation-sport facility)

• Proven experience managing P&L, budgets, and cost control

• Experience recruiting, training, and managing teams of 20 or more staff

• Experience with POS systems and using operational reporting to drive decisions

• Experience in a pre-opening or new-site launch environment is advantageous

• Sales, marketing, or revenue-growth experience within a hospitality or leisure business

• Valid driver's licence and own transport

• Based within a commutable distance of Shongweni, KZN, or willing to relocate

PACKAGE AND BENEFITS

• R50 000 – R60 000 per month CTC, negotiable depending on experience and calibre

• Performance-based incentive (structure to be finalised once operating budgets and KPIs are confirmed)