General Manager - Hospitality

Reference: DBN000750-JB-1

Hillcrest - Step into an exciting leadership opportunity where you can launch and drive the success of a premier interactive entertainment destination! Bring your hospitality expertise and entrepreneurial flair to shape a thriving lifestyle venue from the ground up. Duties & Responsibilities

A leading player in the hospitality, leisure, and entertainment sector, renowned for delivering premium social experiences and cutting-edge interactive entertainment.

As the General Manager, you will hold full operational and commercial responsibility of a social entertainment venue. This is an exciting opening role where you will build your team, set up operations from scratch.

Key Responsibilities

• Manage full day-to-day operational control.

• Maintain high service, safety, and compliance standards, including strict adherence to liquor licensing.

• Oversee stock, suppliers, equipment maintenance, daily cash-ups, and cash reconciliation along with other requirements

• Drive financial performance by running the venue to budget, controlling costs, managing labour scheduling, and reporting on P&L to head office.

• Set pricing strategies in conjunction with the head office management and business developer

• Design and execute a dynamic events calendar, including tournaments, social nights, to drive foot traffic and build brand awareness.

• Coordinate joint promotional activities with the centre management.

• Work in conjunction with the business developer in forming strategic relationships with the surrounding residential and estate communities to secure memberships and corporate bookings.

• Represent the venue professionally with an upmarket, socially-connected clientele.

• Lead full-cycle recruitment, onboarding, ongoing rostering, training, and culture-setting for employees

Requirements

• 5+ years of General Manager or senior management experience within a hospitality, leisure, or entertainment venue

• Demonstrated marketing and events experience capable of planning and executing a footfall-driving calendar.

• Proven experience in staff recruitment, leadership, and people management.

• Comfort with cash handling, daily reconciliation, and compliance standards.

• Valid driver's license, own transport, and flexibility to work evenings and weekends as required.

• Experience opening a venue from scratch or existing relationships.

Attributes

• Entrepreneurial, hands-on, and comfortable operating with early-stage infrastructure.

• Confident working autonomously while maintaining transparent communication with a remote head office.

• A polished relationship-builder who is genuinely at ease interacting with an upmarket clientele.

• Able to successfully balance strict commercial discipline with a genuine hospitality and service mindset.

Remuneration : Market Related (Flexible, depending on experience)

**Please note, that only shortlisted candidates will be contacted** Package & Remuneration

Monthly