General Manager
Dixie Recruitment · Sandton, Gauteng
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GENERAL MANAGER
Our client, a growing financial services business, is looking for an experienced and adaptable General Manager to establish and manage a new operation in partnership with a large international payments company. The role involves building and leading a team, coordinating the launch, overseeing daily operations and commercial performance, and identifying opportunities to develop further partnerships as the business grows.
Key Responsibilities
- Establish the operation, including recruiting and managing the team, setting up systems and procedures, and coordinating the launch.
- Oversee technology integration, banking arrangements, client onboarding, reconciliations and client support.
- Manage the day-to-day relationship with the business partner, including service-level reporting, operational reviews and issue resolution.
- Ensure efficient operational delivery and work with the compliance team to implement applicable FAIS, FICA and exchange control requirements.
- Prepare and manage operational budgets, monitor performance against targets and report on costs, revenue and transaction volumes.
- Identify new partnership opportunities, prepare business cases and oversee the operational implementation of approved partnerships.
- Identify process improvements, manage operational risks and support audits and regulatory reviews.
Minimum Requirements
- Relevant degree or equivalent experience.
- At least five years' experience in financial services operations or international payments.
- Proven management experience and a track record of building an operation, team or processes from the ground up.
- Experience managing relationships with established business partners
- Sound working knowledge of FAIS, FICA and exchange control requirements.
- Strong planning, commercial awareness, problem-solving and stakeholder management skills.
- RE1 (Key Individuals) completed, or willingness to pass within three months of starting.
Key Attributes
- Adaptable and comfortable working in a growing business.
- Proactive, organised and solutions-driven.
- Strong leadership skills and the ability to take ownership.
- Commercially aware, collaborative and comfortable managing competing priorities.
We will be in contact with shortlisted candidates.