General Manager

Introduction

We are seeking an experienced and results-driven General Manager to lead and oversee the overall operations of a retail business based in Pretoria . The successful candidate will be responsible for driving sales performance, managing staff, improving operational efficiency, ensuring excellent customer service, and achieving business objectives.

Duties & Responsibilities

Key Responsibilities

• Oversee the day-to-day operations of the retail business.

• Develop and implement business strategies to drive revenue growth and profitability.

• Manage and lead store management and operational teams.

• Monitor sales performance and implement initiatives to achieve targets.

• Ensure exceptional customer service standards are maintained.

• Oversee stock management, inventory control, and merchandising activities.

• Manage budgets, expenses, and financial performance of the business.

• Analyse sales reports, market trends, and operational data to support decision-making.

• Ensure compliance with company policies, procedures, and relevant legislation.

• Develop and maintain relationships with suppliers, service providers, and key stakeholders.

• Drive operational efficiencies and continuous improvement initiatives.

• Recruit, train, mentor, and performance-manage employees.

• Conduct regular performance reviews and implement staff development plans.

• Ensure stores maintain high standards of housekeeping, presentation, and brand compliance.

• Manage risk, security, health & safety, and loss prevention initiatives.

• Lead promotional campaigns and marketing initiatives in conjunction with relevant departments.

• Handle escalated customer complaints and resolve issues effectively.

• Monitor competitor activity and identify growth opportunities.

• Prepare and present operational and financial reports to senior management.

• Foster a positive, high-performance culture across the business.

Key Competencies

• Leadership

• Strategic Thinking

• Commercial Acumen

• Financial Management

• Operations Management

• Customer Focus

• Staff Development

• Decision Making

• Communication Skills

• Problem Solving

• Performance Management

Desired Experience & Qualification

• Relevant Degree or Diploma in Business Management, Retail Management, Commerce, or a related field.

• Minimum 5-10 years' retail management experience.

• Proven experience managing multiple departments, branches, or business units.

• Strong financial acumen with budgeting and P&L management experience.

• Excellent leadership and people management skills.

• Strong analytical and problem-solving abilities.

• Proficient in Microsoft Office and retail management systems.

• Ability to work in a fast-paced, results-driven environment.