Functional Head: Strategy Development and Analysis
City of Tshwane · Gauteng
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Appointment requirements
- An appropriate three-year career-related tertiary qualification degree or national diploma in Business Administration, Marketing, Economics, Finance or any study field related to the position
- At least six years' relevant working experience in a customer relations management environment
- Supervisory experience will be an added advantage
- A valid Code B driving licence
- Computer literacy
- Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
Personal attributes and/or competencies
- Written communication: Ability to communicate in writing as appropriate to specific audiences
- Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
- Organisational awareness: Ability to understand the City's objectives and the impact of decisions on the community and the functioning of the department
- Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan
- Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and implement it
Primary function
- Develop customer relations management strategies and policies
- Be responsible to improve the customer experience
- Consult with internal and external government departments on policy matters
- Conduct individual performance management of personnel