Frontshop Assistant - Mega City - Mafikeng

Description

Dis- Chem Mega City requires a Frontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Essential

• Grade 12 – Matric or Senior Certificate • 0 – 6 Months Retail work experience Advantageous:

• 1 Year work experience within Retail
• Certification in Retail Business Management

Job Description

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies: Essential:

• Knowledge of retail operations and administration • finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to. • Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division. • Conveys ideas and facts verbally using language • Addresses customer questions in a timely manner • Recognises the need for procedures and follows relevant procedures. • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight Advantageous:

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.

Special conditions of employment

• Be able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and benefits

• Market-related salary

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Package & Remuneration

Market Related About Us

Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20 000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

When you join our Retail team, you become part of a culture that blends service excellence , every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

What Makes Retail at Dis-Chem exciting

• You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation.

• We emphasise growth: training, development, identifying you for future leadership roles.

• You are our “front-line” – greeting customers, understanding their needs, assisting them to find the right health, wellness and beauty products.

What You Get

• A job where you directly impact people’s wellbeing and shopping-experience, not just selling stuff.

• A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores.

• Training and career-pathing: entry level to senior retail/operations roles.

• Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing.

• For those who step up: possibility of moving into supervisory, store-management or even broader operations roles.

Join Our Journey We are a community of doers, dreamers and difference-makers. If you are ready to grow your career and be part of something bigger, see listy of current open vacancies below.