Frontliner/Receptionist (Bedfordview)

Introduction

Overview

We are seeking a friendly, professional, and customer-oriented individual to join a busy retail healthcare environment as a Frontliner. This role is pivotal as the first point of contact for patients, responsible for creating a welcoming and efficient experience while supporting the smooth day-to-day operations of the practice.

The ideal candidate will be well-presented, personable, and an enthusiastic individual who will serve as the first point of contact for our company creating a positive and welcoming experience for all clients and visitors.

Duties & Responsibilities

Key Responsibilities

• Greet and assist patients in a warm, professional manner

• Manage appointment scheduling, confirmations, and follow-ups

• Handle incoming calls, emails, and general enquiries promptly and effectively

• Maintain accurate patient records and ensure all administrative documentation is up to date

• Support the team with general administrative duties and front desk coordination

• Assist with basic sales activities, including promoting products and services where appropriate

• Ensure the reception area remains organised, presentable, and welcoming at all times

• Work collaboratively with colleagues to ensure a seamless patient experience

Desired Experience & Qualification

Requirements

• Strong interpersonal and communication skills

• Experience in the retail industry (advantageous)

• Professional appearance and demeanour

• Excellent attention to detail and organisational abilities

• Ability to multitask and work efficiently in a fast-paced environment

• Computer literacy, including proficiency in Microsoft Word and Excel

• Customer service and/or retail experience preferred

• Sales awareness with a proactive approach to assisting customers

• Reliable, hardworking, and eager to learn

• Strong team player with a positive attitude

Key Competencies

• Customer-focused mindset

• Time management and efficiency

• Problem-solving ability

• Adaptability and willingness to take initiative

Working Environment

This role operates within a dynamic, patient-focused setting that requires a high level of professionalism, efficiency, and care in all interactions.

Working Hours

Monday – Friday

08:00 – 17:00

Saturday - Sunday

9 am–1 pm

Package & Remuneration

***Salary – R8,500.00 – R12,000.00 (Negotiable, based on skills, experience and in relation to current package)