Frontline Administrator & Dealer Coordinator

Join Our Team

The Calore Group are looking for a professional, customer-focused, and highly organised Frontline Administrator & Dealer Coordinator to join our dynamic team. This role is ideal for someone who enjoys working in a fast-paced environment, thrives on customer interaction, and has strong administrative and coordination skills.

As the first point of contact for visitors, dealers, and customers, you will play a vital role in supporting our sales, dealer network, and daily office operations.

Duties & Responsibilities

Reception & Frontline Administration

• Welcome and assist visitors and walk-in clients professionally.

• Manage incoming calls and direct enquiries appropriately.

• Coordinate package deliveries and collections.

• Maintain filing systems and general administrative records.

• Assist with general administrative requests, tracking parcels, and following up on outstanding matters.

• Support other administrative functions when required.

Dealer Coordination & Customer Service

• Process daily dealer orders and respond to stock enquiries.

• Serve as the primary point of contact for dealer and reseller enquiries.

• Coordinate consignment stock movements and courier arrangements.

• Prepare and distribute monthly dealer statements.

• Process sales orders for dealers and resellers throughout South Africa and selected international markets.

• Work closely with the Procurement and Operations team regarding stock availability, incoming shipments, and special orders.

Systems Administration

Paradigm

• Create and process dealer sales orders.

• Process goods returns and dealer credit notes.

• Issue invoices and credit notes.

• Maintain accurate filing and recordkeeping

Sage

• Assist dealers with enquiries relating to parts and product information.

• Manage CRM contracts and related administration.

• Dealers monthly Statements

Showroom Reception – Northgate, Brooklyn

The successful candidate will be required to provide reception/cashier and customer service support at our Northgate, Brooklyn showroom for 1–2 Saturdays per month, on a rotational schedule, from 09:00 to 14:00.

Duties will include welcoming and assisting walk-in customers, handling customer enquiries, and ensuring a professional and welcoming showroom experience.

Saturday hours will be treated as overtime and compensated in accordance with the employment contract and applicable labour legislation.

Normal Working Hours – Paarden Eiland Office

- Monday to Thursday: 07:30 – 17:00

- Friday: 07:30 – 16:00

Desired Experience & Qualification

• Grade 12 / Matric.

• Minimum 2-3 years' experience in administration, reception, customer service, sales coordination, or a similar role.

• Strong computer literacy, including Microsoft Office.

• Experience working with ERP systems such as Sage, Paradigm, or similar systems would be advantageous.

• Excellent verbal and written communication skills.

• Strong attention to detail and organisational skills.

• Professional telephone etiquette and customer service orientation.

• Ability to manage multiple tasks and prioritize effectively.

• Reliable, proactive, and able to work independently

• Willingness and availability to work 1–2 Saturdays per month on a rotational basis.

What We Offer

• Opportunity to work within a growing and established business.

• A supportive team environment.

• Exposure to customer service, sales coordination, logistics, and operations.

• Career growth and development opportunities.

Personal Attributes

We're looking for someone who

• Has a positive and professional attitude.

• Demonstrates honesty, integrity, and accountability.

• Takes pride in delivering excellent customer service.

• Works well within a team environment.