Front Office Night Auditor

Introduction

We are looking for a professional, reliable and detail-oriented Front Office Night Auditor to oversee overnight Front Office operations while ensuring accurate completion of the night audit and end-of-day financial processes.

The successful candidate will combine excellent guest service with strong administrative and financial reconciliation skills, ensuring guest accounts are balanced, reports are completed accurately and the property is prepared for the following day's operations.

Duties & Responsibilities

• Perform daily night audit and end-of-day procedures accurately and within required timeframes.

• Reconcile guest accounts, room charges, payments and daily transactions.

• Balance cash, credit card transactions and relevant accounts.

• Verify and post daily accommodation, food and beverage and other applicable revenue.

• Investigate and resolve discrepancies or escalate where required.

• Oversee Front Office operations during the overnight shift.

• Welcome and assist late arrivals and process early departures.

• Manage reservations, amendments, cancellations and guest enquiries.

• Deliver professional and attentive guest service throughout the night.

• Handle guest requests and complaints professionally.

• Liaise with housekeeping, maintenance, food and beverage and security as required.

• Monitor and report overnight operational, safety and security issues.

• Complete required reports, records and administrative procedures.

• Prepare an accurate handover for the morning Front Office team.

• Maintain confidentiality of guest and financial information.

Desired Experience & Qualification

• Matric / Grade 12 or equivalent.

• Hospitality, Tourism, Hotel Management, Finance or related qualification is advantageous.

• Minimum 2 years' experience in Front Office, Reception, Night Audit or a similar hospitality role.

• Previous experience in a hotel, lodge, resort or accommodation environment.

• Previous Night Audit experience is highly advantageous.

• Experience with a Property Management Systems.

• Strong numerical and financial reconciliation skills.

• Basic understanding of accounting and financial controls.

• Good computer literacy, including Microsoft Office.

• Knowledge of Front Office procedures, reservations and guest account management.

• Excellent communication and customer service skills.

Key Attributes

• Professional, reliable and trustworthy.

• Excellent attention to detail and accuracy.

• Strong numerical and problem-solving abilities.

• Calm and professional under pressure.

• Able to work independently with limited supervision.

• Good judgement and decision-making skills.

• Strong organisational and time-management skills.

• High level of confidentiality and integrity.

• Passionate about hospitality and guest service.

Working Requirements

• This is an overnight position and requires consistent availability for night shifts.

• Flexibility to work weekends and public holidays is required.

• Comfortable working independently and responding to unexpected guest, operational, safety or security matters during the night.

Package & Remuneration

R9 000 to R12 000 depending on experience and qualifications.

Interested?

If you are a reliable and detail-oriented hospitality professional with Front Office and Night Audit experience and a passion for delivering excellent guest service, we invite you to apply.