Front Office Manager
The Capital Hotels, Apartments & Resorts · Cape Town, Western Cape
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- The Front Office Manager oversees all reception and guest services operations, Reservations, Guest Relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. This includes driving revenue through proactive sales activity and lead conversion, maintaining financial control cash-ups, floats, foreign exchange and banking, leading structured staff development training, appraisals and rostering, and ensuring safety, security and incident-reporting standards are upheld.
Minimum Requirements
- Matric essential
- Hospitality Management Qualification essential
- 2 - 3 Years Front Office management experience essential
- 5 Years+ Front Office experience
- Experience with an HMS system Protel advantageous
- Hands-on Problem-Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Leadership skills and ability to delegate effectively
- Effective communication with members of staff as well as guests of the hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Ability to work shifts