Front Office Manager
Tanya Serra Recruitment · Cape Town, Western Cape
Posted 26 October 2026
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- An exciting opportunity for an experienced, energetic and hands-on Front Office Manager to join an established boutique hostel in Cape Town, while playing an integral role in the pre-opening and launch of a brand-new hostel in March 2027.
- This role is ideal for a hospitality professional who thrives in a fast-paced, social environment and understands that Front Office is at the heart of the guest experience.
THE OPPORTUNITY
- You will take ownership of the day-to-day Front Office operation, leading the reception and Duty Management team while ensuring exceptional guest service, smooth reservations and strong operational standards.
- You will also work closely with management on the new property, helping to establish systems, SOPs, team structures and service standards from the ground up.
KEY RESPONSIBILITIES
- Lead and manage the Front Office team
- Rostering, training, coaching and performance management
- Oversee check-ins, check-outs, guest queries and complaints
- Manage reservations, room & bed allocations and group bookings
- Monitor OTAs, online bookings and guest communication
- Maintain accurate PMS and Front Office administration
- Work closely with Housekeeping, Maintenance, Security and Operations
- Monitor guest feedback and drive service improvements
- Develop SOPs and operational systems for the new hostel
- Assist with recruitment and training of the new Front Office team
- Assist with PMS, OTA and operational system setup
- Support pre-opening preparation and operational readiness
WE'RE LOOKING FOR
A confident hospitality leader with
- Previous Front Office supervisory or management experience
- Hotel, hostel, backpacker or accommodation experience
- Strong people-management and training skills
- Reservations and OTA experience
- Experience with a hospitality PMS — Cloudbeds advantageous
- Excellent organisational and administrative skills
- Strong communication and problem-solving abilities
- A hands-on, proactive approach
- The ability to thrive in a fast-paced environment
- Flexibility to work shifts, weekends and public holidays when required