Front Office Manager
Premier Hotels & Resorts (Pty) Ltd · Pretoria
Posted 8 August 2026
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We are looking for a dynamic and experienced Front Office Manager to lead our Front Office team at Premier Hotel Pretoria . The ideal candidate will have strong leadership skills, a passion for guest service, and a keen eye for detail.
Duties & Responsibilities
Key Responsibilities
Oversee the daily operations of the Front Office, ensuring exceptional guest experiences.
Lead and manage the reception, concierge, and reservations teams.
Handle guest inquiries, complaints, and special requests professionally.
Ensure smooth check-in and check-out processes.
Manage room allocations, reservations, and occupancy levels.
Train, motivate, and develop front office staff.
Implement and maintain hotel policies, procedures, and service standards.
Work closely with other departments to enhance guest satisfaction.
Desired Experience & Qualification
Requirements
✅ Minimum 3-5 years’ experience in a Front Office Management role.
✅ Hospitality qualification (advantageous).
✅ Strong leadership and people management skills.
✅ Excellent communication and problem-solving abilities.
✅ Proficiency in hotel management systems
✅ Ability to work flexible hours, including weekends and public holidays.
✅ Professional, guest-focused attitude with a hands-on approach.
Interested?
If you are a passionate hospitality professional with a commitment to excellence, we would love to hear from you!