Front Office Manager

• A Hotel in Mokopane is looking for an experienced and guest-focused Front Office Manager to lead their front office team.

• Reporting to the General Manager , the successful candidate will oversee front office operations , maintain excellent guest relations and take accountability for room revenue integrity , while ensuring efficient reservations, cashiering and reconciliation processes.

Duties

Front Office Operations & Guest Relations

• Manage daily front office operations and ensure efficient check-in and check-out procedures.

• Maintain a welcoming, professional reception environment and consistent service standards.

• Handle guest requests and resolve complaints promptly and professionally.

• Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests.

Reservations & Revenue Control

• Oversee reservations, room allocations, availability and rate control.

• Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised.

• Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies.

• Monitor reservation records and communicate changes to relevant departments.

​​​​​​​ Cashiering & Night Audit

• Oversee cashiering procedures, guest accounts, payments and daily cash-ups.

• Review night audit reconciliations and investigate discrepancies.

• Ensure accurate shift handovers and adherence to financial controls.

• Prepare front office reports for the General Manager.

​​​​​​​ Team Leadership

• Lead, train and supervise the front office team.

• Manage staff rosters to meet operational requirements.

• Monitor performance and coach staff on guest service, systems and procedures.

• Maintain clear communication and accountability across shifts.

​​​​​​​ Requirements

• A Diploma or Degree in Hospitality Management or a related field.

• At least 3–5 years' experience in a senior hotel front office role.

• Strong guest relations and team leadership skills.

• Sound knowledge of reservations, rate control and room revenue integrity.

• Experience overseeing cashiering and night audit reconciliation.

• Good computer skills and proficiency in hotel property management systems.

• Opera Cloud experience would be advantageous.

• Strong organisational, communication and problem-solving skills.

• Excellent attention to detail and a professional approach.

• Ability to work shifts, weekends and public holidays.

Closing Date: 30 Nov 2026