Front Office Manager

Seize the opportunity to advance your career by leading the front office operations at a prominent hospitality establishment. This role offers a significant scope of responsibility within a well-established environment, ideal for professionals ready to make a substantial impact.

Area: Polokwane

Salary : Market related

Where You'll Make an Impact

Manage the daily operations of the Front Office Department, ensuring smooth and efficient service delivery

Supervise and support reception and front office staff, fostering a high-performance team environment

Handle guest queries, complaints, and special requests with professionalism and tact

Oversee reservations, check-ins, check-outs, and room allocations to optimize guest satisfaction

Maintain accurate record keeping and reporting to support operational and strategic decision-making

Assist with staff training, scheduling, and performance management to uphold service standards

Ensure compliance with company policies, standards, and procedures

Requirements

Previous experience in a Front Office Management role within the hospitality industry

Strong leadership and people management skills

Excellent communication and customer service skills

Computer literacy and experience with hotel management systems

Leadership, Customer Service, Communication, Management

Nice to Have

Knowledge of hotel management software systems

Benefits

Competitive salary package, negotiable to reflect experience and skills

Opportunities for professional growth within a reputable organization

Supportive team environment focused on excellence and guest satisfaction

Take your next step in hospitality leadership and help shape memorable guest experiences. Apply now to join a dedicated team committed to operational excellence and outstanding service.

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