Front Office Manager
Executive Placements · Lephalale Ellisras, Limpopo
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Start free — we apply for you →Qualifications
• Grade 12 / Matric. • Hospitality Management or Tourism qualification is advantageous. • Relevant front office or hotel management qualification preferred. Experience
• Minimum 35 years' experience in a Front Office / Reception environment . • Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager is advantageous. • Experience in a 4/5-star hotel, luxury lodge or high-end hospitality establishment preferred. • Previous supervisory or management experience is essential. • Strong knowledge of hotel front office procedures and guest relations. • Experience with Opera PMS or another recognised hotel property management system is highly advantageous. Skills & Competencies
- Strong leadership and people-management skills.
- Excellent verbal and written communication skills.
- Exceptional guest-service orientation.
- Strong administration and organisational abilities.
- Excellent problem-solving and complaint-handling skills.
- Attention to detail and accuracy.
- Ability to remain calm and professional under pressure.
- Good financial and billing knowledge.
- Strong computer literacy, including Microsoft Office.
- Ability to multitask and prioritise effectively.
- Professional, well-presented and confident manner.
- Ability to work shifts, weekends and public holidays when required.
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