Front Office Manager

Executive Placements · Adelaide

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Key Responsibilities

• Team Leadership: Manage, train, and mentor the front office team to maintain 5-star luxury standards. • Guest Relations: Greet VIPs, oversee smooth check-in and check-out processes, and resolve guest queries with professionalism. • Systems Management: Use front office property management systems efficiently for reservations, daily reporting, and billing. • Duty Management: Rotate through duty management shifts to oversee overall hotel operations and guest satisfaction. • Cross-Departmental Coordination: Work closely with housekeeping, maintenance, and food and beverage teams to ensure seamless service. Requirements:

  • Citizenship: South African citizen (essential).
  • Education: Matric / Grade 12 qualification plus a recognized Hospitality Diploma or Degree.
  • Experience: Proven experience in a 5-star luxury hotel environment, with strong knowledge of front office procedures and systems.
  • Skills: Exceptional leadership, communication, problem-solving, and organizational skills.
  • Available to work shifts, weekends and public holidays
  • Own reliable transport
  • Logistics: Must be able to commute locally as this is a live-out position.

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