Front Office Information Co-Ordinator - Night Shift

Description

• Act as the primary liaison between patients, staff, and external service providers.
• Provide clear, timely information to patients about processes, wait times, and care plans.
• Reassure and empathize with patients to create a comfortable and welcoming environment
• Facilitate patient admission,transfers, and discharge processes efficiently.
• Offer creative solutions and ideas to improve service quality and address recurring issues.
• Monitor and maintain effective patient flow within the Trauma Unit and reception area.
• Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns
• Provide consistent feedback to managers on patient complaints and potential areas for improvement
• Assist the Unit Manager and other staff in implementing patient-centred service strategies
• Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.
• Collaborate with internal teams and external service providers to resolve patient concerns promptly.
• Compile and submit daily reports on patient flow, challenges, and resolutions.
• Document patient interactions and maintain accurate records.
• Attend daily management meetings and provide relevant updates.
• Empathy : Ability to understand and respond to patient concerns compassionately.
• Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.
• Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment
• Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.
• Build and maintain effective relationships with all internal and external stakeholders.
• Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.
• Strictly adhere to all policies and procedures relating to this job description including those within the Company.

Requirements

• Minimum of 2 years of experience in a similar role.
• Hospital/Hospitality industry experience is essential
• Effective communication and interpersonal skills
• Strong understanding of trauma processes
• Excellent computer proficiency
• Ability to prioritize tasks in a fast-paced environment
• Attention to detail and strong listening skills
• Ability to remain calm and empathetic under pressure