Front Office Information Co-Ordinator - Night Shift
Melomed · Western Cape
Posted 23 September 2026
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Start free — we apply for you →- Act as the primary liaison between patients, staff, and external service providers. • Provide clear, timely information to patients about processes, wait times, and care plans. • Reassure and empathize with patients to create a comfortable and welcoming environment • Facilitate patient admission,transfers, and discharge processes efficiently. • Offer creative solutions and ideas to improve service quality and address recurring issues. • Monitor and maintain effective patient flow within the Trauma Unit and reception area. • Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns • Provide consistent feedback to managers on patient complaints and potential areas for improvement • Assist the Unit Manager and other staff in implementing patient-centred service strategies • Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary. • Collaborate with internal teams and external service providers to resolve patient concerns promptly. • Compile and submit daily reports on patient flow, challenges, and resolutions. • Document patient interactions and maintain accurate records. • Attend daily management meetings and provide relevant updates. • Empathy : Ability to understand and respond to patient concerns compassionately. • Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey. • Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment • Professionalism: Maintain a high standard of conduct, confidentiality, and reliability. • Build and maintain effective relationships with all internal and external stakeholders. • Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values. • Strictly adhere to all policies and procedures relating to this job description including those within the Company.