Front of House - Team Leader
Bidvest Facilities Management · Johannesburg, Gauteng
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Start free — we apply for you →About the Role
- As a Front of House Team Leader, you will oversee the daily operations of our front-facing services, ensuring an exceptional experience for customers. This role focuses primarily on hospitality management, staff supervision, and customer service excellence within a dynamic environment. You will play a crucial role in maintaining the brand's standards and fostering a welcoming atmosphere for all guests.
Key Responsibilities
- Lead and manage the front of house team to deliver outstanding customer service consistently.
- Oversee daily front-of-house operations, ensuring smooth and efficient service.
- Train and mentor team members, promoting professional development and a positive workplace culture.
- Handle customer inquiries and complaints with professionalism, providing solutions to enhance guest satisfaction.
- Monitor service quality and adherence to company policies and procedures.
- Collaborate with other departments to ensure seamless operations and exceptional service delivery.
- Assist in scheduling shifts and managing staff attendance to maintain workflow and productivity.
- Conduct regular performance assessments and provide constructive feedback to team members.
Requirements
- Grade 12
- Valid Drivers License
- Diploma in Hospitality
- 10 years experience in hospitality
- Proven track record in a front-of-house or hospitality supervisory role.
- Strong customer service orientation with excellent communication skills.
- Demonstrable experience in staff management, training, and development.
- Ability to multitask in a fast-paced environment while maintaining a keen attention to detail.
- Proficient in conflict resolution and problem-solving, with a proactive approach to service challenges.
- Familiarity with health and safety regulations within the hospitality industry.
Preferred Qualifications
- Previous experience in a high-volume hospitality setting.
- A relevant hospitality or management qualification.
- Knowledge of point-of-sale systems and inventory management.
- Additional language skills to enhance service delivery to diverse customers.