Front of House Manager - High End Restaurant
Job Placements · Kensington
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Start free — we apply for you →WE ARE HIRING: Front of House Manager Location: Bryanston | Salary: Market Related
We are seeking a client-focused, detail-oriented Front of House Manager to oversee restaurant front of house operations and deliver an exceptional guest experience.
Key Responsibilities
- Manage front of house operations and attend management meetings as required
- Ensure the front of house area is serviced and maintained to company standards
- Ensure effective liaison between front of house and back of house teams
- Ensure staff are in full uniform and prepared to perform their duties
- Implement company policies and procedures, and ensure service standards are met
- Ensure guests are greeted courteously and pre-empt customer needs and complaints
- Manage queue flow and ensure fast, effective service delivery
- Balance cashier sales control sheets daily
- Conduct systematic checks of front of house areas for maintenance needs
- Provide ongoing on-the-job training to staff
- Ensure compliance with Health and Safety protocols and SA law
- Maintain a visible presence with guests and staff
- Manage client satisfaction and implement quality control programs
- Submit accurate and timeous reports and administrative work
- Monitor industry trends and suggest improvements
- Set and manage service delivery standards
- Control stock, conduct stock takes and manage company assets
- Report incidents to the HR Manager in detail
- Promote the company within the local community and support marketing campaigns
- Train new recruits and current staff on protocols and standards
- Hold staff accountable for misconduct and administer discipline
Requirements
- Strong judgement and problem-solving skills
- Excellent people, interpersonal and communication skills (verbal and written)
- Flexibility with working hours
- Strong attention to detail and client service orientation
- Understanding of business management principles
- Fully computer literate
- Able to communicate in the predominant language(s) of the trading area
- Adaptable to changing circumstances
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