Front liner Receptionist - Optometrist Practice - Cape Town, Waterfront

Introduction

We are seeking a friendly, professional, and energetic Receptionist to join an optometrist practice. The ideal candidate must have excellent communication and interpersonal skills, a positive attitude, and the ability to work effectively in a team. Optical industry experience would be an advantage, but is not essential for the right candidate.

The successful candidate will be responsible for welcoming patients, managing appointments, handling invoicing and claims, assisting patients with lens and frame selections, and ensuring the smooth day-to-day running of the practice

The ideal candidate will be a warm, approachable, and service-oriented individual who enjoys working with people and creating a positive experience for patients. They should be comfortable with administrative and financial tasks, including invoicing and processing medical aid claims, and have an interest in optical products. The candidate must be reliable, honest, well organised, and eager to learn

Duties & Responsibilities

Welcome patients and visitors in a friendly and professional manner

Answer telephone calls, respond to enquiries, and assist patients with their queries

Schedule, confirm, and manage patient appointments

Manage patient files, records, and general administrative duties

Process invoices and ensure accurate billing for services and optical products

Process medical aid claims and assist with claim-related queries and documentation

Verify patient medical aid details and benefits where required

Advise and assist patients with selecting suitable spectacle lenses and frames based on their needs, preferences, and budget

Explain available lens options, frame styles, and features to patients

Assist patients with optical product enquiries and provide excellent customer service

Manage emails, correspondence, and general reception duties

Maintain a neat, organised, and professional reception area

Work closely with the optometrist and other team members to ensure excellent patient care

Assist with any additional duties required to support the daily operations of the practice

Desired Experience & Qualification

• Optical experience: Preferred, but not essential

• Computer literacy: Must be comfortable using computers and general office software

• Eminance programme: Familiarity with the Eminance system would be an advantage, but is not essential

• Invoicing and claims: Experience with invoicing, medical aid claims, and billing would be advantageous

• Optical product knowledge: Knowledge of spectacle lenses and frames, with the ability to assist patients in making suitable selections, is preferred

• Excellent communication skills: Must be a great communicator with a friendly and professional approach

• Language: Fluent in English. Knowledge of additional languages will be an advantage

• Positive attitude: Upbeat, enthusiastic, and approachable personality

• Weekend availability: Must be willing and available to work weekends as required

• Fast learner: Able to learn new systems, products, and procedures quickly

• Team player: Must be able to work well with colleagues and contribute positively to the team

• Honesty and integrity: Must be trustworthy, reliable, and professional

• Customer service: Strong patient-focused approach with excellent interpersonal skills

• Organisation: Good administrative skills and the ability to manage multiple tasks efficiently